Contact Us
For Sales and Information:
Toll Free: 800-284-0262
Telephone: 760-889-9299
Fax: 760-683-3216
M-F 8:00AM to 5:30PM PST
Email: info@HDDGlobal.com
For Support:
Toll Free: 800-284-0262
M-F 8:00AM to 5:00PM PST
Email: info@HDDGlobal.com
Hassle-free Returns
Returns Policies
HDDGlobal is happy to accept returns of purchased items within 15 days of the date of shipment with the exception of opened consumable products. Products that arrived damaged or have become defective within 15 days of shipment may be exchanged for a replacement product. All replacements must be an identical product and version.
HDDGlobal does not issue credit for costs incurred in shipping a returned item.
HDDGlobal must receive the returned item within 10 days after an RMA number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer.
Open box software can not be refunded - If defective it will be replaced with the same version as the original.
Refusal Policy
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the HDDGlobal and credited for the product cost and tax, less shipping and handling. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
Returns Instructions
To return a product please follow these simple steps:
1. Request a Return
A Return Merchandise Authorization (RMA) number may be obtained directly from our web site by clickinginfo@hddglobal.com.
You will be asked your name, daytime phone, order number and to provide your comments.
To avoid processing delays, please be as specific as possible. Generally an RMA number will be issued to you immediately. However, should your request require attention from a customer service representative, you will receive a reply within 24 hours.
2. Write your RMA number on your return shipping label
Write your RMA number (R_______) clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.
3. Ship the product back to us
You must send the product back to us using UPS, USPS, UPS or DHL. HDDGlobal will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS, UPS or DHL. It is your responsibility to retain a copy of the returnŐs tracking number in the event that the item is lost in transit.
Send your return to this address:
HDDGlobal Returns
Attn: RMA # R_____
6421 Terraza Portico
Carlsbad, CA 92009
4. E-mail your tracking number to info@hddglobal.com.
Please e-mail the shipping carrier's Package Tracking Number to our Returns Department at ordersinfo@hddglobal.com.
Please include your RMA number: R_______in the e-mail.
5. Refund and replacement information
Once the return is received, please allow 7-10 business days for the credit to appear on your account. NetMarket LLC will appear on your credit card statement once the credit is issued. Credit will be issued to the payment method or credit card used for your original purchase only.
Replacements will ship within 48 hours of receiving your return, excluding weekends and holidays. Once your order ships, you will be notified via e-mail with the tracking information on your replacement shipment
